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Client Service Representative

1 month ago

Phoenix, Arizona, United States Bank of America Full time

**Job Description:**

At Bank of America, we strive to create a workplace where our teammates can grow and thrive. As a Client Service Representative, you will play a vital role in delivering exceptional client experiences that drive business growth and customer satisfaction.

**Key Responsibilities:**

Execute the bank's risk culture and strive for operational excellence

Drive the client experience

Grow business knowledge and network by partnering with experts in small business, lending, and investments

**Requirements:**

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives

Communicates effectively, confidently, and is comfortable engaging all clients

Ability to learn and adapt to new information and technology platforms

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Comfortable asking clients about their financial goals and introducing services and products that will meet their needs

Minimum six months of client service experience in financial services, retail sales, or another results-driven environment

Minimum of six months experience offering solutions and services based on the client's needs

In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program

Flexible to work weekends and/or extended hours as needed

Bilingual Spanish required

**Preferred Qualifications:**

Experience in financial services and knowledge of financial services industry, products, and solutions

Six months of cash handling experience

Experience working in an environment with individual and team goals where goals were routinely met or exceeded

**Work Environment:**

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.