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Fraud Client Services Representative

1 month ago

Phoenix, Arizona, United States Bank of America Full time
Fraud Client Services Representative Job Description

At Bank of America, we are committed to delivering exceptional client experiences and resolving complex fraud-related issues with precision and care. As a Fraud Client Services Representative, you will play a critical role in providing seamless service delivery to our clients, answering their questions, resolving problems, and performing account maintenance.

Key Responsibilities:

  • Identify client needs and recommend solutions to resolve fraud-related issues
  • Record data accurately during client interactions
  • Escalate complex issues through appropriate channels for further review and analysis
  • Stay up-to-date with industry regulations and bank procedures to ensure compliance

Requirements:

  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in Spanish and English languages
  • Minimum of 1 year of customer service experience

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Bank of America is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.