Client Service Coordinator

4 weeks ago

Phoenix, Arizona, United States Jewish Family & Children's Service Full time

**Job Summary**

We are seeking a highly skilled Client Service Coordinator to join our team at Jewish Family & Children's Service. In this role, you will provide exceptional customer service and support to our clients, ensuring a seamless experience from initial inquiry to ongoing care.

Key Responsibilities:

  • Assist clients with inquiries and coordinate services to meet their health and wellness needs.
  • Communicate effectively with JFCS staff to ensure coordination and follow-through for clients.
  • Schedule appointments, verify insurance eligibility, and obtain required authorizations.
  • Process client information and clinical records according to agency procedures.
  • Establish and maintain good working relationships with referral sources and case managers.
  • Scanning and importing case material in a timely manner and according to agency procedures.
  • Input client information and clinical records into the computer billing system.
  • Update client files with changes in address, phone number, fee, or any other pertinent information.
  • Learns and implements requirements of the State AHCCCS programs and other Health Plan contracts for input in the computer system.
  • Closes client charts when appropriate.
  • Monitors services provided to clients through the computer and inputs appointment data for appointment scheduling.
  • Communicates funding-source changes to the Operations Coordinator promptly.
  • Answers and coordinates all incoming calls to ensure that calls and clients are taken care of in an effective manner.
  • Creates and maintains client electronic charts.
  • Schedules initial assessments if guardians accept services.

Requirements:

  • Verifiable High school diploma or equivalent accredited GED.
  • Previous work experience in a position requiring significant public contact, preferably in a medical office, computer use, office organization skills, and ability to type 45 wpm.
  • Bilingual Spanish-English preferred.
  • Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations.

Benefits of Working with JFCS:

  • Employee Referral Bonuses for both the new-hire and the referring employee.
  • Bonus Programs for both full-time and part-time employees.
  • We offer FREE Primary HealthCare to all employees and every member of their household, regardless of relationship.
  • Flexible Scheduling and Telehealth Flexibility for many positions.
  • 401(k) Retirement Plan, with Company Match.
  • We offer tuition and clinical license reimbursement.
  • Numerous professional development and career growth opportunities.
  • Generous paid time off / sick time allocations.
  • Comprehensive Employee Benefits package, including medical, vision, & dental.
  • Wellness Coaching.
  • Employee Assistance Program.
  • Eligibility for Loan Forgiveness Programs in many positions.

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