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Customer Retention Expert

2 months ago

Andover, Kansas, United States Cox Communications Full time

The Customer Retention Specialist at Cox Communications plays a pivotal role in ensuring the long-term success of small-to-medium business customers. This involves addressing their concerns, offering tailored solutions, and providing exceptional support to foster customer satisfaction.

Key Responsibilities:

  • Develop and execute strategies to retain business customers
  • Negotiate contracts and agreements to meet customer needs
  • Provide proactive support to ensure customer satisfaction and loyalty

Requirements:

  • Minimum 3 years of experience in a related field or a degree in a related discipline
  • Preferred: Experience in business-to-business sales, customer retention, or the communications industry

This role offers a competitive hourly pay rate, along with a comprehensive benefits package. As a valued member of the Cox Communications team, you will have the opportunity to contribute to the company's mission of bringing people closer through innovative technology and exceptional service.