Customer Service Representative

3 days ago

Andover, Kansas, United States YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS Full time
Job Summary

We are seeking a highly motivated and customer-focused Membership Service Associate to join our team at the Young Men's Christian Association of Wichita Kansas. As a key member of our staff, you will provide exceptional service to our members, ensuring a positive and enjoyable experience for all.

Key Responsibilities
  • Provide excellent customer service by having a thorough knowledge of YMCA programs, services, and systems.
  • Effectively communicate the mission, vision, and values of the YMCA to members and staff.
  • Responsible for maintaining a safe and clean facility, adhering to policies and procedures, and working a schedule that reflects the needs of the branch.
  • Provide excellent service by greeting and becoming familiar with program participants and members by name, handling all questions and concerns in a courteous and professional manner.
  • Responsible for making membership retention a priority by selling the YMCA's value, not just its facilities, and enforcing policies and procedures to ensure a safe and professional environment.
Requirements
  • Minimum age of 20
  • Minimum of one year experience in customer service and cash handling
  • Must have high school diploma or equivalent
  • Must have completed all COE for this position
Physical and Mental Requirements
  • Must be able to frequently perform physical activities such as bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear, and have visual acuity to perform detailed tasks.
  • Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer.
  • Must communicate effectively, both orally and in writing.
  • Must possess mental alertness, problem-solving, organizational, and task management skills, as well as the ability to make independent and sound decisions in a rapidly changing environment.
Working Conditions

This position requires working a schedule that reflects the needs of the branch, including evenings and weekends. The successful candidate must be able to work in a fast-paced environment and maintain a positive attitude in the face of challenges.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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