Global Product Specialist
3 weeks ago
Job Description
Rapiscan Systems, a leading provider of security and inspection systems, is seeking a highly skilled Global Product Specialist to join our team. As a key member of our global service organization, you will be responsible for providing expert technical support to our customers worldwide.
Key Responsibilities:
- Resolve complex technical issues related to our security and inspection systems
- Provide expert product-specific support to customers, including troubleshooting and technical documentation
- Investigate product complaints and recommend corrective actions
- Support the development of new products and services
- Collaborate with cross-functional teams to ensure seamless product launches
Requirements:
- Bachelor's degree in Electrical Engineering or relevant field
- 5+ years of experience in international technical support
- Previous experience as a Field Service Technician, minimum 5 years of Trace experience
- Excellent communication and problem-solving skills
- Direct customer experience a must
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About Us:
Rapiscan Systems is a leading provider of security and inspection systems, with a global presence and a commitment to innovation and customer satisfaction. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.
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