Customer Success Director
4 days ago
Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform. Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world's largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation.
Key Responsibilities- Drive Aras region retention goals
- Ensure successful subscriber adoption
- Nurture and expand subscribers
- Manage a team of CSMs for your region
- Collaborate with Aras teams for subscriber success
Requirements
- Bachelor's or Master's degree in Engineering or comparable technical field
- 5+ years of Manufacturing industry experience and knowledge of product development best practices
- 5+ years of Product Lifecycle Management software experience
- 5+ years experience building, leading, and managing a customer-facing team at a technology/SaaS company or consulting/services organization
- Excellent executive-level interpersonal and written communication skills with the ability to influence customers and internal stakeholders and effectively navigate difficult situations and mediate to healthy outcomes
About Aras
We were recognized as a leader in The Forrester Wave: Product Lifecycle Management for Discrete Manufacturers, Q1 2023 and were also named a leader in the 2023 SPARK Matrix for PLM by Quadrant Knowledge Solutions. Feedback from our community has established Aras as the top ranked PLM vendor in online review services like G2 and Gartner Peer Insights. With over 700 employees in 11 countries, we're looking to add to our incredible team. If you're passionate about helping develop next generation product innovation, we encourage you to apply
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