Customer Service Representative
4 weeks ago
Overview:
We're seeking a skilled Customer Service Representative to join our team at Massage Envy of Coconut Point. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.
Key Responsibilities:
- Provide outstanding customer service and help clients feel valued and understood
- Promote the Massage Envy Wellness Program and sell services to clients
- Support clinic flow by greeting clients, scheduling services, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
Perks and Benefits:
- Competitive base pay of $13 - $15/hour plus bonuses and commissions
- Employer-paid healthcare, including medical, dental, and vision plans
- Matching 401(k) and paid time off for full-time employees
- Employee referral bonus program and Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 40% off all products
Requirements:
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills, excellent math and computer skills, and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support:
- Trained leadership that is invested in your success
- Award programs, like Sales Associate of the Year
- A caring community that celebrates individuality and shares knowledge
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