Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Ted Todd Insurance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their questions and concerns, and ensuring that their insurance needs are met.
Key Responsibilities
- Take minimum of 30+ inbound service calls per day
- Address any client questions or concerns, setting expectations, and completing any follow-up work from your client interactions
- Identify and address the client's needs and fill any coverage or policy gaps that are recognized
Benefits
- Paid time off
- Health, dental, and vision insurance for you and your family
- We invest in you - for education and training
- Financial investment - access to a 401(k) and financial advisor
- Career development - we want to invest in your development so you can grow with us
Requirements
- Ability to communicate with customers via phone, text, email, and chat
- Provide our clients with a WOW experience at every interaction
- Work with internal departments to meet clients' needs
- Data entry in various platforms is no problem
- Work ethic and personality focused on client satisfaction and accomplishment through teamwork and unity
Why Choose Ted Todd Insurance?
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
- We prioritize a work environment where diversity is championed, and every individual's voice is heard
- We believe in the strength that comes from diversity and inclusivity
Professional Growth and Rewards
- We reward those who work hard, show compassion, and contribute to our mission of transforming the insurance industry
- We invest in your professional and personal growth
Compensation
$42, $52,500.00 per year
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