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Field Service Technician

2 months ago

Louisville, Kentucky, United States ASSOCIATED PACKAGING INCORPORATED Full time
Job Overview

Associated Packaging, Inc., a prominent entity in the flexible packaging distribution sector, is seeking skilled individuals to enhance our team. We pride ourselves on fostering a vibrant and employee-centric culture, offering a comprehensive benefits package that includes Paid Time Off, Employee Assistance Programs, 401k matching, and various health insurance options.

This position for a Service Technician is remote, with travel expected within a 1-hour radius of designated areas.

Role Responsibilities:

The Equipment Service Technician is responsible for delivering exceptional technical support and customer service, while nurturing strong relationships with manufacturers, suppliers, and sales teams. The ideal candidate will be a proactive and enthusiastic leader, thriving in a collaborative environment.

  • Conduct on-site installation, repairs, maintenance, and troubleshooting of packaging machinery, while providing customer training.
  • Engage in ongoing training related to equipment and departmental resources.
  • Participate in scheduled Branch and Technical Service meetings as directed by management.
  • Ensure outstanding customer service by offering expert knowledge and addressing inquiries effectively.
  • Maintain strong vendor relationships through timely communication and problem resolution.
  • Collaborate with sales leadership to deliver superior customer support.
  • Identify and resolve technical issues through thorough inspection of machinery.
  • Dismantle equipment to access and troubleshoot problems.
  • Install and repair electrical components of machinery, including transformers and wiring.
  • Prepare detailed service reports in a timely manner.
  • Oversee work procedures and schedules to optimize workflow.
  • Submit monthly expense reports accurately.
  • Assist with office and warehouse tasks as needed.
  • Knowledge of PLC systems is preferred but not mandatory.
Qualifications:
  • 3-5 years of experience with machinery and conveyor systems is essential.
  • A high school diploma or equivalent is required.
Key Skills:
  • Exceptional customer service skills with a focus on relationship building.
  • Proficient in computer applications, including MS Office Suite and PLC systems.
  • Willingness to travel locally and work overtime as necessary.
  • Reliable transportation, valid driver's license, and proof of insurance are required.
  • Ability to manage service call scheduling and turnaround times effectively.
  • Strong analytical, problem-solving, and project management abilities.
Why Choose Associated Packaging, Inc.?

Longevity: Established in 1977, we have a long history of providing packaging solutions.

Stability: Our company has maintained financial strength and growth, even during economic downturns.

Customer Focus: We partner with clients to identify and sustain optimal packaging solutions, earning a reputation as problem solvers.

Our People: We recognize that our employees are our most valuable asset, and we believe that success stems from a strong team.