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Technical Support Specialist

2 months ago

Louisville, Kentucky, United States IQVIA Full time
Position Overview:

IQVIA presents a unique opportunity with a prominent medical device manufacturer in the United States. This role is ideal for individuals looking to leverage their technical expertise while working alongside healthcare professionals in the realm of medical technology.

Role Summary:

The Medical Device Service Technician position allows you to utilize your technical skills by assisting Field Service Technicians in various tasks related to medical devices within a clinical environment. Your responsibilities will include troubleshooting, repairing, and updating medical equipment with the guidance of an on-site team. This role offers a fantastic opportunity for skill enhancement and career progression.

Career Development:

As a partner of one of the leading medical device firms in the industry, there is a clear pathway to advance to a Field Service Technician role.

This position requires 100% per diem travel, with potential assignments lasting 3-4 weeks at a time. Work is based on assignments.

Key Responsibilities:
  • Support field service personnel in organizing, testing, and updating medical devices, as well as installing and configuring hardware, software, and network products.
  • Assist in the manual handling and unpacking of medical equipment from shipping or storage.
  • Set up and organize workstations and equipment.
  • Conduct routine inspections and document data from product tests following installation and configuration.
  • Work on an assignment-based schedule with a commitment of 40+ hours per week when on assignment.
  • Travel nationally to meet customer requirements.
  • Maintain ongoing communication and provide support to hospital staff on-site.
  • Deliver on-the-job training for new team members.
  • Perform additional duties as assigned by management.
Qualifications:
  • 1-2 years of technical experience in a healthcare environment is preferred. Other relevant field technician experience will be considered.
  • A valid and unrestricted driver's license and access to a personal vehicle for local assignments are mandatory. Travel time and mileage will be reimbursed.
  • Proficiency with basic software applications and the Microsoft operating system is required.
  • Ability to assemble and disassemble medical equipment is essential.
  • Capability to stand and sit for extended periods and lift up to 50 pounds is necessary.
  • Ability to meet hospital vendor credentialing requirements, including proof of vaccination status.
Preferred Skills:
  • Experience with hardware components such as bezels, keypads, buttons, and batteries.
  • Familiarity with software tasks including calibrations, networking, and updates.
  • Ability to set up and organize equipment and workstations effectively.
  • Experience in conducting routine checks and documenting data from product tests.


IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences sector. We are dedicated to pushing the boundaries of human and data science to create a healthier world.