Service Manager

5 days ago


Cleveland, Ohio, United States Orion Talent Full time
Job Summary:

As a seasoned Service Manager, you will be responsible for driving service gross profit objectives, leading operations organization, and maintaining a loyal customer base. You will work closely with customers to ensure the Company's HVAC and electrical systems are maintained as contractually obligated. Additionally, you will collaborate with a crew and subcontractors to manage a book of business, work profitably, and maintain required paperwork, including weekly reporting. This role will involve designing, estimating, and proposing new service projects and upgrades to existing agreements.

Key Responsibilities:

  • Redeem planned gross profit through management of subordinate organization, delegating and organizing work of others by job description and procedures.
  • Help subordinates agree on objectives, effectively audit and document their performance, and follow up as needed.
  • Provide job site visits to inspect equipment and equipment rooms to ensure quality performance.
  • Instruct, direct, and monitor subordinates in providing materials, directions, tools, and logistical support to the field to maximize output/man-hour.
  • Motivate and train subordinates, develop and implement programs to improve the skills of individuals and subordinates as a group.
  • Ensure technical capabilities for the field force are consistent.
  • Forecast workforce, manpower, organizational changes, and vehicle requirements.


Requirements:

  • At least 3-5 years of HVAC experience as a Service Manager or Operations Manager.
  • 2-3 years in commercial, educational, governmental, or industrial facilities is preferred.
  • Strong leadership experience and interpersonal skills.

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