Service Manager

2 weeks ago


Cleveland, Ohio, United States Orion Talent Full time
Service Manager Job Summary

As a Service Manager at Orion Talent, you will be responsible for driving service gross profit objectives, managing operations organization, and maintaining a customer base. You will work closely with customers to maintain Company's HVAC and electrical systems as contractually obligated. Additionally, you will work with a crew and subs to manage a book of business, ensuring profitable work and maintaining required paperwork, including weekly reporting. This role will also involve designing, estimating, and proposing new service projects and upgrading existing agreements.

Key Responsibilities:

  • Manage subordinate organization to redeem planned gross profit
  • Delegate and organize work of others by job description and procedures
  • Audit and document the performance of subordinates and follow-up
  • Provide job site visits to inspect equipment and equipment rooms to ensure quality performance
  • Instruct, direct, and monitor subordinates in providing materials, directions, tools, and logistical support to the field to maximize output/man-hour
  • Motivate and train subordinates to develop and implement programs to improve skills
  • Ensure technical capabilities for field force are consistent
  • Forecast workforce, manpower, organizational changes, and vehicle requirements


Requirements:

  • At least 3-5 years of HVAC experience as a Service Manager or Operations Manager
  • 2-3 years in commercial, educational, governmental, or industrial facilities is preferred
  • Strong leadership experience and interpersonal skills

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