Technical Support Specialist

5 days ago


Washington, Washington, D.C., United States Focused HR Solutions Full time

Job Summary

Focused HR Solutions is seeking a highly skilled Technical Support Specialist to join our team in Columbia, SC. This role requires strong technical expertise and excellent communication skills to provide top-notch support to our clients.

About the Role

This is a full-time position that will work 100% onsite in Columbia, SC. The successful candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with our infrastructure and database teams to ensure seamless system operations.

Responsibilities

  • Provide technical support to clients via phone, email, and in-person meetings
  • Troubleshoot hardware and software issues, including operating systems (Windows) and various software applications
  • Collaborate with infrastructure and database teams to resolve complex technical issues
  • Configure and deploy new IT equipment, software, and services
  • Maintain accurate records of client interactions and technical incidents using our IT service desk system

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in technical support, helpdesk, or similar role
  • Strong knowledge of Windows operating systems, hardware, and software applications
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment

Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Focused HR Solutions

Focused HR Solutions is a leading provider of human resources solutions, specializing in recruitment, talent management, and employee engagement. We are committed to delivering exceptional service to our clients and employees alike.



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