Patient Account Representative

The Patient Account Representative is a key member of our team, responsible for performing various front office procedures. This role reports to the Manager of Patient Accounts for the Midwestern University Multispecialty Clinics.

• Greet and direct patients and visitors, ensuring a positive experience.
• Perform registration and check-in processes, including data entry, providing patients with necessary information, and obtaining signatures.
• Calculate and collect patient liability based on insurance verification and expected reimbursement.
• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments in the practice management system and perform daily payment reconciliation in a timely and accurate manner, including balancing the cash drawer.
• Answer phones, scheduling appointments, taking messages, routing calls to departments, and answering general inquiries.
• Schedule appointments accurately and complete pre-registration processes, including insurance verification and identification of POS collection amounts.
• Make appointments from calls and orders work queues.
• Reschedule and cancel appointments, communicating as needed with patients/families and providers/clinics.
• Coordinate multiple appointments.
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic.
• Provide instructions prior to appointment as directed by service department.
• Provide directions, maps, and parking instructions.
• Secure demographics, guardian, and emergency contacts, guarantor, and insurance coverage information.
• Verify insurance eligibility and benefits when necessary.
• Update demographics when patient information changes.
• Request and enter referral information when necessary.
• Notify patients of co-payments, deductibles, co-insurance, and collect outstanding balances during scheduling process when appropriate.
• Follow state and federal regulations related to healthcare.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires strict compliance with all policies and procedures.
• This position requires a significant amount of interaction with the public and many internal customers, and therefore, the individual must be able to develop positive rapport effectively.

A high school diploma or GED and a minimum of 2 years of experience working in a healthcare setting are required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail-oriented, and promote a welcoming atmosphere is essential.

Computer proficiency in MS Office (Word, Excel, Outlook) is needed. Experience using medical practice management software is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and regularly lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech-language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the healthcare team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state, and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a), and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)