Ground Operations Supervisor

2 weeks ago


Morrisville, North Carolina, United States Pacific Aviation Full time
Job Overview

Pacific Aviation, a premier provider in airport handling services, is committed to delivering outstanding support for top-tier airlines. Our success over the past 25 years is attributed to our dedicated team members, and we continue to expand our operations across the country.

We embrace diversity and believe that a varied workforce strengthens our company. At Pacific Aviation, we assess all candidates based solely on their qualifications and merit.

Position Summary

As a Supervisor at Pacific Aviation, you will oversee a team of customer service agents, ensuring they deliver exceptional service while adhering to operational and safety protocols. This role involves direct reporting to the Account Managers.

Key Responsibilities:

  • Optimize the allocation of ground staff to enhance operational efficiency.
  • Monitor staff attendance and manage work schedules effectively.
  • Oversee the integration of necessary procedures for flight handling.
  • Act as the primary commercial liaison for airline accounts.
  • Ensure timely setup of staff with required equipment for operations.
  • Supervise the functionality of check-in equipment.
  • Facilitate team briefings and debriefings to maintain communication.
  • Guarantee smooth flight turnarounds from check-in to departure.
  • Verify all flight-related actions and documentation.
  • Contribute to achieving objectives set by the Quality Department.
  • Adhere to operational procedures and guidelines during all phases of flight handling.
  • Communicate any discrepancies in flight handling to the Account Manager.
  • Collaborate with the Account Manager to address issues that may impact service quality.
  • Implement airline procedures while considering final operating instructions.
  • Document flight data accurately for internal and airline use.
  • Ensure compliance with safety and security regulations.
  • Maintain the professional appearance of agents and proper equipment management.
  • Resolve team conflicts and uphold work standards effectively.
  • Promote adherence to safety policies and facilitate continuous improvement in safety performance.
  • Lead investigations related to workplace incidents and safety concerns.

Qualifications:

  • Minimum of 6 months experience in passenger and customer service.
  • In-depth knowledge of company operations, procedures, and airline policies.
  • Ability to adapt to operational constraints and customer needs.
  • Proven track record of effectively meeting customer demands.
  • Capability to respond thoughtfully to unexpected situations.

Compensation and Benefits:

$16 per hour, plus tips and paid training. Enjoy a collaborative leadership environment.



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