Ground Operations Supervisor
2 weeks ago
Pacific Aviation is a premier airport handling service provider committed to delivering outstanding service.
With over 25 years of success, we recognize that our team members are the cornerstone of our achievements. Our operations span three major airports on the West Coast and have recently expanded to the East Coast through the acquisition of Superior Aircraft Services.
At Pacific Aviation, we embrace diversity and believe that a varied team enhances our service quality. We assess all candidates based on merit, ensuring a fair evaluation process.
Position Summary
The Supervisor role at Pacific Aviation involves leading a team of customer service agents. You will play a crucial role in ensuring that exceptional customer service is delivered, while also overseeing flight operations and safety protocols. This position reports directly to the Account Managers.
Key Responsibilities:
- Manage and optimize the allocation of ground staff.
- Verify staff attendance and oversee scheduling.
- Ensure the effective integration of all necessary methods for flight handling.
- Act as the commercial representative for airline accounts.
- Facilitate the timely setup of staff with required equipment.
- Monitor check-in equipment for operational readiness.
- Prepare and conduct team briefings and debriefings.
- Ensure smooth flight turnarounds from opening to departure.
- Verify all flight-related actions.
- Deliver on Quality Department objectives.
- Adhere to operational procedures and guidelines throughout the flight process.
- Communicate any flight handling errors to the Account Manager.
- Collaborate with the Account Manager to address issues affecting flight quality.
- Apply airline procedures while considering final operating handover instructions.
- Document flight data accurately for both Pacific Aviation and the airline.
- Ensure compliance with safety and security regulations.
- Maintain the professional appearance of agents and the proper upkeep of equipment.
- Assist in daily staff briefings and debriefings.
- Resolve team conflicts and uphold work standards effectively.
- Enforce safety policies and provide necessary tools for continuous improvement.
- Lead investigations related to workplace incidents and safety concerns.
Qualifications:
- Minimum of 6 months experience in passenger and customer service.
- Thorough understanding of company procedures and airline policies.
- Ability to adapt to operational constraints and customer needs.
- Proven capability to meet customer demands efficiently.
- Demonstrated ability to respond effectively to unexpected situations.
Compensation and Benefits:
$16 per hour
Tips
Paid Training
Collaborative Leadership Environment
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