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Ground Operations Supervisor

2 months ago

Morrisville, North Carolina, United States Pacific Aviation Full time
Job Overview

Pacific Aviation is a premier airport-handling service provider committed to delivering outstanding service for leading airlines worldwide. Our success over the past 25 years is attributed to our dedicated team members, and we believe that fostering and developing our workforce is key to our continued growth.

At Pacific Aviation, we embrace diversity and recognize that a varied team enhances our services and community. We evaluate all candidates for hiring, promotions, and performance based solely on merit.

Position Summary

As a Supervisor at Pacific Aviation, you will oversee a team of customer service representatives. Your role will involve ensuring that the team delivers exceptional service, accurately reporting and verifying flight operations, and adhering to all safety and operational protocols. This position will report directly to the Account Managers.

Key Responsibilities:

  • Manage and optimize the allocation of ground staff.
  • Verify staff attendance and oversee scheduling.
  • Supervise the integration of all necessary methods for efficient flight handling.
  • Act as the commercial representative for airline accounts.
  • Ensure timely setup of staff with all required equipment.
  • Monitor check-in equipment for proper functionality.
  • Facilitate team briefings and debriefings.
  • Ensure smooth flight turnarounds from opening to departure.
  • Verify all flight-related actions.
  • Deliver on expected objectives set by the Quality Department.
  • Adhere to operational procedures and guidelines throughout the flight process.
  • Communicate any discrepancies in flight handling to the Account Manager.
  • Collaborate with the Account Manager to inform airlines of any issues affecting flight quality.
  • Apply special circumstances and airline procedures while considering final operating handover instructions.
  • Document flight data accurately for both Pacific Aviation and the airline.
  • Ensure compliance with safety and security regulations.
  • Monitor the professional appearance of agents and the maintenance of equipment.
  • Resolve team conflicts and uphold work standards effectively.
  • Enforce compliance with safety policies and provide necessary tools for continuous improvement.
  • Lead investigations into incidents or accidents related to workplace safety and aviation operations.

Qualifications:

  • Minimum of 6 months experience in passenger and customer service.
  • Thorough understanding of company methods, general procedures, and airline policies.
  • Ability to adapt to operational constraints and customer needs.
  • Proven capability to efficiently meet customer demands.
  • Ability to reflect on actions to be taken in unexpected situations.

Compensation and Benefits:

  • Hourly wage of $16.
  • Tips.
  • Paid training.
  • Collaborative leadership environment.