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Senior Passenger Service Supervisor

2 months ago

Morrisville, North Carolina, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Senior Customer Service Supervisor at Trego Dugan Aviation

We are looking for a Senior Customer Service Supervisor to enhance our team. In this role, you will be pivotal in managing airline operations while upholding exceptional customer service standards.

Primary Responsibilities:

  • Oversee and direct Customer Service operations for both commercial and charter flights
  • Provide mentorship and guidance to Customer Service Representatives
  • Ensure adherence to safety protocols and regulatory requirements
  • Effectively resolve passenger and agent concerns
  • Collaborate with airline staff and TSA officials

Qualifications:

  • At least 1 year of experience in the aviation sector
  • Familiarity with FAA/TSA security regulations
  • Willingness to work flexible hours, including evenings and weekends

Physical Requirements:

Must be capable of performing physical activities such as lifting and bending.

Work Environment:

Work will take place in both indoor and outdoor environments, with potential exposure to various hazards.

Key Competencies:

  • Strong communication abilities
  • Proficient in problem-solving and decision-making
  • Team-oriented with a focus on customer satisfaction