Patient Care Coordinator

2 weeks ago


Richmond, Virginia, United States Spencer Dental & Braces - a Benevis company Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Coordinator to join our team at Spencer Dental & Braces, a Benevis company. As a Patient Coordinator, you will play a vital role in ensuring the smooth operation of our dental office, providing exceptional patient care, and supporting our clinical team.

Key Responsibilities
  • Patient Care: Provide quality customer service to patients and parents at check-in and check-out, verifying patient insurance eligibility and service limits.
  • Front Desk Operations: Greet parents and patients, maintain a clean and tidy waiting area and front desk, and ensure all patient files are ready before appointments.
  • Scheduling and Coordination: Schedule follow-up appointments, coordinate with the clinical team to provide same-day care, and assist with meeting office financial targets.
  • Communication: Answer incoming calls, direct callers to the proper person, and make outbound calls to confirm appointments and reschedule patients.
  • Administrative Tasks: Re-file patient records, verify and collect out-of-pocket balances, and perform other duties as assigned.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous office experience in a dentist's or physician's office preferred.
What We Offer
  • Competitive Compensation


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