Library Operations Supervisor

2 weeks ago


Houston, Texas, United States Houston Journal of Health Law & Policy Full time


This role is pivotal in enhancing the public service operations of the University Libraries by effectively overseeing both student and staff personnel, engaging in reference desk duties, and providing exemplary customer service along with network and user support.
Key Responsibilities:
  1. Recruit, train, manage, and schedule student staff to ensure excellent user assistance and customer service.
  2. Engage in the reference desk rotation, delivering reference support to library patrons.
  3. Participate in service desk duties (circulation and reserves) and address public service challenges.
  4. Recruit, train, supervise, and assess Library Specialist(s) and/or staff.
  5. Collaborate with Library Systems personnel to identify and resolve issues in public computing services; may also work with integrated library system (ILS) staff to address ILS concerns.
  6. Contribute as a member of the Libraries' Public Workstations Committee to formulate and review policies regarding public computing services.
  7. Perform additional job-related tasks as assigned.
The Music Library Manager is responsible for overseeing access services and operational functions within the Music Library, ensuring top-notch customer service (both virtual and in-person), managing special projects, and maintaining collections.

The working hours for this position are from 8:00 am to 5:00 pm, Monday through Friday.

Additional Responsibilities:
  • Hire, train, supervise, schedule, and evaluate a full-time Senior Library Specialist, a part-time Library Assistant (currently vacant), and student library assistants.
  • Maintain the Music Library's custom configurations in the Alma integrated library system.
  • Act as a liaison for access functions to the UH Libraries embedded libraries, UH Clear Lake, and UH Downtown branches, as well as MD Anderson Library.
  • Compile daily and monthly statistics related to all access activities in the Music Library.
  • Develop, document, and implement processes and procedures for the Music Library.
  • Collaborate with the Music Library team to advance strategic initiatives.
  • Utilize social media to promote Music Library resources, services, and events, while highlighting faculty research, student accomplishments, and academic initiatives.
  • Coordinate faculty course and personal reserves.
  • Provide specialized reference support for faculty and students.
  • Facilitate in-house repair of books and music scores.
  • Initiate supply order requests, work orders, and technology requests.
  • Provide basic facilities maintenance.
  • Serve on cross-departmental committees.
EEO/AA

Qualifications:

Associates degree and 3 years of relevant experience.

Requires analytical skills and knowledge for interpreting procedures, policies, and practices, which can be obtained through specific education and/or training programs in a specialized or technical field. Advanced vocational or electronic skills or a foundational understanding of a professional field is necessary. An Associate's degree or certification/licensing in a technical specialty program lasting over 18 months and up to 3 years is typical for this role. A minimum of three (3) years of directly related experience is required.

Additional Posting Information:
  • 1 year of experience in access services/circulation is required.
  • Supervisory experience is essential.
  • A background in music or the performing arts is preferred.
  • The department is open to considering experience in lieu of education.
  • The department is also willing to accept education in lieu of experience.
Knowledge, Skills, and Abilities for Success in This Role:
  • Exceptional customer service skills.
  • Strong written and verbal communication abilities.
  • Attention to detail.


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