Medical Office Coordinator

2 days ago


Norfolk, Virginia, United States Eastern Virginia Medical School Full time
Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Medical Receptionist. This is an excellent opportunity for someone who is passionate about providing exceptional customer service in a fast-paced medical environment.

Job Description
  • Answer incoming calls from patients, hospitals, doctor offices, and other medical facilities in a polite and courteous manner.
  • Schedule/reschedule appointments via backfilling lists such as the bump list, waitlist, reminder list for various divisions.
  • Maintain a professional and courteous encounter with all patients.
  • Work/maintain task list in the electronic medical record and assist with reports as needed.
  • Direct calls to appropriate party when applicable.
  • Enter messages for physicians via the EHR system.
  • Assist patients with information on medication refills, lab orders, and referrals.
  • Schedule appointments for patients with their respective provider.
  • Pre-register patients to establish new care, including confirming patients' insurance.
  • Calling patients and scheduling appointments from reminder and bump lists.
  • Review and complete all EHR tasks assigned to you and your appropriate team.
  • Supplement office staff by assisting with photocopying, various office tasks, and re-supplying work stations.
  • Participate in department staff meetings and other quality improvement activities required and volunteered for.
  • Maintain a polite and professional demeanor at all times.
Qualifications

To be successful in this role, you must possess:

  • Excellent written and verbal communication skills.
  • Highly organized with outstanding customer service attitude.
  • The ability to adapt and work under pressure.
Salary

The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience.

Location

This role is based in Norfolk, Virginia, with easy access to public transportation.



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