Senior Customer Experience Manager
4 days ago
As a Senior Customer Success Business Partner at Anaplan, you will play a pivotal role in driving the success of our Financial and Business Services customers.
Your Key Responsibilities
- Develop and maintain strong relationships with customers to drive adoption, satisfaction, and retention.
- Collaborate with cross-functional teams to design and execute customer account strategies.
Deliverables
- Customer Success Leadership: Develop and manage a portfolio of customers to drive adoption, satisfaction, and retention.
- Account Strategy & Expansion: Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies.
- Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals.
- Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilization, and business outcomes.
- Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan's roadmap and innovation pipeline.
- Risk Management & Problem Solving: Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence.
- Customer Education & Enablement: Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively.
Requirements
- Candidate must be customer-obsessed and have an extreme ownership mentality.
- The ability to work with urgency and remain calm under pressure is essential.
- Comfortable presenting to customer executives and stakeholders.
- Adaptability and flexibility are necessary traits.
- A strong desire to understand customers' objectives and how Anaplan can help them is crucial.
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