Senior Team Lead, Customer Experience

3 weeks ago


New York, New York, United States Jerry Full time

We are looking for a Senior Manager, Contact Center Operations & Strategy who is energized by working with a high-caliber team and making a material difference in the lives of millions.

You will lead our insurance operations team, setting ambitious goals, driving execution, and maintaining a culture of high performance.

Responsibilities
  • Manage onshore & offshore teams (~50 insurance agents) to elevate customer experience and ensure efficient operations.
  • Partner with our automation and app teams to contribute to automation goals and improve chatbot and voicebot performance.
  • Communicate effectively with various stakeholders, including front-line employees and senior executives.

**Salary:** Estimated annual salary range is $160,000 - $240,000 based on industry standards and location considerations.

**Requirements:

  • 5+ years of leadership experience in a contact center or similar environment.
  • Strong strategic thinking and problem-solving skills.
  • Exceptional communication and interpersonal skills.

**What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • Ongoing training and professional development opportunities.


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