Senior Manager of Customer Experience
3 days ago
This role will be responsible for developing and executing strategies that drive business growth through customer-centric insights. The ideal candidate will have a strong background in quantitative CX research and project management, with a proven track record of delivering high-quality results.
Responsibilities- Develop and implement CX research methodologies and tools to drive business growth.
- Lead and manage a team of CX researchers and analysts to deliver high-quality results.
- Collaborate with cross-functional teams to integrate CX insights into business decision-making.
To be successful in this role, you will need:
- A Bachelor's degree in a related field; Master's level education an asset.
- Minimum 7 years of quantitative CX experience, with some supplier/vendor-side experience required.
- Strong quantitative research project management skills, including experience with survey design, sampling, and data analysis.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
The estimated base salary range for this role is $100,000 to $115,000. Your final base salary will be determined based on several non-discriminatory factors.
BenefitsIpsos offers a comprehensive benefits package, including generous PTO, healthcare plans, wellness benefits, and a flexible workplace policy. You'll also have opportunities for career development and professional growth.
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