Customer Experience Strategist

5 days ago


New York, New York, United States Connecteam Full time
Company Overview
Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

Job Description
The position of MM Customer Success Manager encompasses the vital responsibility of overseeing a portfolio of Connecteam's North Americe mid-market customers, ensuring their sustained success. The ideal candidate will possess a profound comprehension of how workforce management processes are conceptualized and executed within large bussiness environments. In addition to their proficiency in workforce management principles, the successful candidate will exhibit exceptional relational skills, adept at fostering enduring relationships with customers. They will serve as trusted advisors, engaging in consultative dialogue to identify challenges and risks, craft tailored solutions, and facilitate the attainment of customer objectives, leveraging their background in digital transformation to introduce innovative strategies. Develop and execute customer success plans based on their main desired business outcomes. Consult with customers to help them solve problems and achieve their goals. Analyze data to track customer progress and identify areas for improvement. Work collaboratively with other departments and teams to ensure customer success.

Required Skills and Qualifications
Minimum 2 years of experience in customer success / Account Management. Creative, high energy, entrepreneurial self- starter comfortable running initiatives independently within a very high-paced environment. Improve complex issues through analysis and resolution Strong quantitative data analysis skills with proven business insight and judgment Experience in building relationships with senior business & platform stakeholders. Experience helping customers deploy and see the value of the products they have purchased. Ability to think strategically and execute plans effectively while building long-term relationships with customers. Advantage- Experience working in a global team, for an international company.

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