Customer Experience Strategist
5 days ago
Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Job Description
The position of MM Customer Success Manager encompasses the vital responsibility of overseeing a portfolio of Connecteam's North Americe mid-market customers, ensuring their sustained success. The ideal candidate will possess a profound comprehension of how workforce management processes are conceptualized and executed within large bussiness environments. In addition to their proficiency in workforce management principles, the successful candidate will exhibit exceptional relational skills, adept at fostering enduring relationships with customers. They will serve as trusted advisors, engaging in consultative dialogue to identify challenges and risks, craft tailored solutions, and facilitate the attainment of customer objectives, leveraging their background in digital transformation to introduce innovative strategies. Develop and execute customer success plans based on their main desired business outcomes. Consult with customers to help them solve problems and achieve their goals. Analyze data to track customer progress and identify areas for improvement. Work collaboratively with other departments and teams to ensure customer success.
Required Skills and Qualifications
Minimum 2 years of experience in customer success / Account Management. Creative, high energy, entrepreneurial self- starter comfortable running initiatives independently within a very high-paced environment. Improve complex issues through analysis and resolution Strong quantitative data analysis skills with proven business insight and judgment Experience in building relationships with senior business & platform stakeholders. Experience helping customers deploy and see the value of the products they have purchased. Ability to think strategically and execute plans effectively while building long-term relationships with customers. Advantage- Experience working in a global team, for an international company.
-
Customer Experience Strategist
5 days ago
New York, New York, United States BGB Group Full timeAs a Customer Experience Strategist at BGB Group, you will play a critical role in developing and implementing strategic plans to drive customer engagement and retention. With a focus on delivering exceptional customer experiences, you will work closely with cross-functional teams to design and implement innovative solutions that meet the needs of our...
-
Customer Experience Strategist
4 weeks ago
New York, New York, United States Ramp Full timeAbout Ramp Business CorporationRamp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation ,and more, our all-in-one solution frees finance teams to do their best work.More than 25,000 companies have saved $1B and 10M hours with...
-
Senior Customer Experience Strategist
4 weeks ago
New York, New York, United States Persado Full timeOverviewPersado is a leading Motivation AI platform that generates personalized communications at scale. As a Senior Customer Experience Strategist, you will play a critical role in driving value through adoption of our platform.Salary Range: $125,000 - $155,000 per year base salary.
-
Customer Experience Strategist
20 hours ago
New Hyde Park, New York, United States All Service Equipment Corp. Full timeJob OverviewAll Service Equipment Corp. is seeking a highly skilled Customer Experience Strategist to join our team. This role offers an estimated annual salary of $80,000.
-
Digital Experience Strategist
6 days ago
New York, New York, United States Capital One Services, LLC Full timeRole SummaryCapital One Services, LLC is seeking a visionary Digital Experience Strategist to shape the future of our digital products and services. As a key member of our team, you will be responsible for developing and executing strategies that drive business growth and customer satisfaction.About the TeamWe are a collaborative and innovative team...
-
Data Insights Strategist
4 weeks ago
New York, New York, United States American Express Full timeTransforming the Customer JourneyAmerican Express is a global leader in providing world-class customer experiences. We are seeking a highly skilled Data Insights Strategist - Digital Customer Experience to join our team.This role will play a critical part in shaping the continued strategy for the Digital Customer Experience team by analyzing customer...
-
Customer Journey Strategist
5 days ago
New York, New York, United States Amperity Full timeJob DescriptionWe have an exciting opportunity for a Customer Journey Strategist to join our team at Amperity. In this role, you will engage with customers and our teams on daily deployment management, providing a communication channel and guidance with customer and Amperity executive steering committees.As a strategic thinker, you will evaluate risk,...
-
Senior Experience Strategist
1 week ago
New York, New York, United States Insight Global Full timeJob OverviewWe are seeking a highly skilled Senior Experience Strategist to collaborate with our client's Markets Operations and Planning team at Insight Global.The ideal candidate will work closely with product owners to determine requirements and translate them into user stories, ensuring a seamless user experience for web-based applications used...
-
User Experience Strategist
6 days ago
New York, New York, United States Capital One Full timeAbout the RoleWe are seeking an experienced User Experience Strategist to join our team at Capital One. As a key member of our design team, you will be responsible for leading the development of user-centered design solutions that drive business results.This is a full-time role located in New York City (Hybrid On-Site). The estimated salary for this position...
-
Senior Digital Experience Strategist
5 days ago
New York, New York, United States Foursquare Full timeAbout the Opportunity:Foursquare is seeking a skilled Senior Digital Experience Strategist to join our team. This role is perfect for a motivated individual who wants to drive online success through innovative web design and SEO strategies. As a Senior Digital Experience Strategist, you will be responsible for crafting a robust test-and-learn strategy,...
-
Enterprise Customer Success Strategist
5 days ago
New York, New York, United States Glean Full timeUnlock Your PotentialWe're seeking a highly skilled Enterprise Customer Success Strategist to join our team at Glean. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our enterprise customers.As an Enterprise Customer Success Strategist, you will serve as the primary point of contact...
-
Customer Success Strategist
5 days ago
New York, New York, United States Amazon Full timeAre you looking for a challenging role that combines your technical expertise with business acumen? We are seeking a skilled CUSTOMER SUCCESS STRATEGIST to help our customers realize the immense benefits derived through migrating to the cloud.This role requires 2+ years of experience in a customer-facing role, engaging with customer executives,...
-
Visual Experience Strategist
5 days ago
New York, New York, United States Sullivan Full timeAbout the JobIn this role, you will be responsible for crafting visually appealing designs that communicate complex ideas simply and effectively. You will work closely with our team of strategists and designers to develop innovative solutions that meet the needs of our clients.Your experience in user interface design, digital marketing, and brand...
-
Customer Success Strategist
5 days ago
New York, New York, United States Rilla Full timeRilla is revolutionizing the conversation intelligence space, empowering outside sales professionals with a cutting-edge mobile app that records and analyzes conversations. As a Customer Success Strategist, you'll be at the forefront of driving customer growth and success, leveraging your expertise in customer-centric approaches to onboard and implement...
-
Customer Success Strategist
5 days ago
New York, New York, United States Metaview Full timeAt Metaview, we're seeking a seasoned Customer Success Strategist to spearhead our US operations. This role is perfect for an experienced professional with a knack for building strong relationships, driving customer growth, and leveraging data insights to inform strategic decisions.About the RoleWe're looking for a results-driven individual who can partner...
-
Growth and User Experience Strategist
5 days ago
New York, New York, United States Kickoff Full timeGrowth and User Experience StrategistKickoff, a forward-thinking wellness super app and coaching service, is seeking a Growth and User Experience Strategist to join its innovative team in Soho, NYC. This challenging opportunity offers a chance to drive impact, lead ambitious projects, and shape the company's direction.The successful candidate will work...
-
User Experience Strategist
20 hours ago
New York, New York, United States IPG Health Full timeJob DescriptionAs a User Experience Strategist, you will be responsible for leading and guiding User Experience teams, providing strategic direction and overseeing the entire user experience design process.You will work closely with Strategy, Art, Copy, Editorial, Account, and Project Management departments to ensure that the intended branding, campaign, and...
-
Member Experience Strategist
3 weeks ago
New York, New York, United States Book of the Month Full timeAbout the RoleWe are seeking a highly skilled Member Experience Strategist to join our Retention and Member Experience team. As a key member of the team, you will play a crucial role in retaining and growing our members through various initiatives.Key Responsibilities:Coordinate tasks for large Member Experience campaigns, including the Annual Reading...
-
Customer Retention Strategist
4 weeks ago
New York, New York, United States Visitt Full timeJoin Our TeamWe are seeking a skilled CUSTOMER RETENTION STRATEGIST to lead our customer experience team. In this role, you will develop and implement a comprehensive customer success strategy, ensuring seamless onboarding and retention processes.About the RoleDevelop and execute a customer success strategy that aligns with company goals and drives revenue...
-
Customer Success Strategist
19 hours ago
New York, New York, United States Modern Treasury Full timeJob OverviewModern Treasury is seeking an experienced Customer Success Strategist to join its team. As a key member of the Customer Success organization, this role will be responsible for ensuring customer satisfaction and driving growth through strategic account management.With a strong focus on relationship-building and technical product expertise, the...