Revenue Collection Specialist I/II

2 weeks ago

San Jose, California, United States City of San Jose Full time


The Finance Department is actively looking to fill a full-time position for a Revenue Collection Specialist I/II within the Revenue Management division.


The Finance Department's mission is to strategically oversee the financial resources of the City of San José for the benefit of all stakeholders.


Core Divisions of the Finance Department:
Accounting
Administration
Debt & Treasury Management
Purchasing & Risk Management
Revenue Management

The Finance Department collaborates with the Human Resources, Information Technology, and Public Works departments as part of the City's Strategic Support City Service Area to effectively develop, manage, and protect the City's fiscal, physical, technological, and human resources, thereby enhancing the delivery of City services and projects.

The Finance Department operates with a budget of $26.2 million and employs 130 full-time equivalent (FTE) positions.

The Revenue Collection Specialist I/II plays a crucial role in supporting the City's utility billing services within Revenue Management. This role reports to a Senior Analyst and is tasked with the timely collection of revenues owed to the city.


Key Responsibilities:
  • Collect overdue accounts and fees related to municipal services.
  • Manage accounts for the Environmental Services Department through the City's Revenue Collection system.
  • Cross-reference data sources to ensure accuracy and completeness.
  • Forward delinquent accounts to collection agencies.
  • Ensure receipt of payments for Homeowner Associations (HOAs), city-owned properties, and government accounts.
  • Review outstanding debts to issue payment requests or satisfaction letters.
  • Interpret City policies, procedures, and municipal codes.
  • Prepare and present delinquent invoice cases in Small Claims Court.
  • Participate in Appeals Hearing Board meetings.
  • Conduct internal audits as necessary.
  • Generate quarterly reports.
  • Issue, review, and monitor payment arrangement agreements.
  • Administer the lien process for delinquent accounts.
  • Collect on active municipal accounts.
  • Review and approve registrations for low-income/vulnerable customers.
  • Process Late Payment Charges (LPC), termination notices, and service shutoff notices.
  • Investigate prior billings.
  • Assist customers with inquiries and concerns.
  • Perform other duties as assigned.

Qualifications for Investigator Collector I:

A minimum of two (2) years of undergraduate coursework from an accredited institution (equivalent to 60 semester units or 90 quarter units) and two (2) years of experience in public enforcement, inspection, investigation, or customer service.


Licenses and Certification Requirements:
Valid California Driver's License (Incumbents may be required to use personal vehicles for job duties.)

Qualifications for Investigator Collector II:

Any combination of training and experience equivalent to two (2) years of undergraduate coursework from an accredited institution and two (2) years of experience comparable to that of an Investigator Collector I.


Licensing and Certification Requirements:

Certification as a Revenue Collection Officer (CRO) and a Valid California Driver's License (Incumbents may be required to use personal vehicles for job duties).


Salary Range:
  • Investigator Collector I: $81, $98,389.20
  • Investigator Collector II: $93, $114,070.32

Competencies:
Job Expertise:

Demonstrates knowledge of applicable professional principles and practices, departmental procedures, and relevant regulations.


Communication Skills:

Effectively conveys information and expresses thoughts clearly, both orally and in writing; demonstrates active listening skills and openness to others' ideas.


Teamwork & Interpersonal Skills:

Builds effective relationships with colleagues and supervisors, assisting others in completing tasks through collaboration and conflict resolution.


Analytical Thinking:

Approaches problems logically and systematically.


Computer Skills:

Proficient in common business applications, including MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.


Customer Service:

Anticipates customer needs and delivers services efficiently and professionally.


Problem Solving:

Defines problems, collects information, and uses logic to arrive at effective solutions.


Reliability:

Completes assignments in a timely manner while maintaining confidentiality.


Social Awareness:

Demonstrates empathy and organizational awareness in interactions.

The selection process will involve evaluating the applicant's training and experience based on their application and responses to job-specific questions.

Applicants must provide complete responses to all supplemental questions to be considered.

Only candidates whose backgrounds closely match the position will be invited to proceed in the selection process, which may include interviews.

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