Bilingual Call Center Representative
3 weeks ago
The Appointment Coordinator is a key member of our dealership team, responsible for providing exceptional customer service and ensuring seamless scheduling experiences for our clients.
Key Responsibilities- Schedule service and/or sales appointments with precision and attention to detail
- Answer and route calls, take messages, and transfer to voicemail while providing top-notch customer service
- May greet visitors and direct them to the appropriate department or person
- Provide general assistance to guests and maintain a professional appearance
- Accurately maintain electronic and manual filing systems
- Follow attendance and punctuality standards, adhering to timekeeping guidelines
- Understand and follow all work rules and procedures, as well as the company's non-disclosure and confidentiality policies
- Uphold the company's professional standards and maintain a clean, organized work area
- Attend pertinent training sessions and company meetings as required
- High School Diploma or equivalent
- 6-12 months of related experience and/or training in customer service or a similar field
- Excellent customer service skills, proficiency in Microsoft Office, and ability to work in a fast-paced environment
This role is primarily located in an office environment with standard business hours, with the ability to work nights, weekends, and holidays as required.
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Bilingual Customer Service Representative
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