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Call Center Specialist

2 months ago

Orlando, Florida, United States Vaco Full time

Job Summary:

Vaco is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service operation, you will be responsible for ensuring an efficient and effective customer service experience for our clients.

Key Responsibilities:

  • Provide exceptional customer service to clients through phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer complaints and concerns.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed performance metrics and standards for customer satisfaction, first call resolution, and average handle time.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of customer service experience in a call center or similar environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

Preferred Qualifications:

  • Experience with customer relationship management (CRM) software and other technology platforms.
  • Knowledge of industry trends and best practices in customer service.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

Vaco offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.