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Call Center Representative

2 months ago

Orlando, Florida, United States American Ambulance FL Full time
Job Summary

We are seeking a highly skilled and detail-oriented Call Taker to join our team at American Ambulance FL. As a Call Taker, you will be responsible for receiving and prioritizing incoming telephone calls, efficiently communicating information, and making accurate decisions in a timely manner.

Key Responsibilities
  • Receive and prioritize all incoming telephone calls
  • Efficiently communicate incoming information accordingly in a timely manner
  • Demonstrate the ability to make accurate moment-to-moment decision making in regard to priority and communications
  • Participate in training programs as required
  • Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry
  • Data verification as directed by the Supervisor
  • Obtain and relay phone messages for Company Administrative personnel
  • Identify potential issues as they relate to daily call volume
Additional Duties
  • Attends all communication meetings
  • Constantly maintain a positive, professional, and courteous demeanor towards all Trip2 customers, patients, and personnel
  • Assist with providing information for investigations of incidents as required
  • Perform other job-related duties as assigned by Supervisor
Requirements
  • Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers
  • Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs
  • Typing 40 wpm (minimum)
  • Must have the ability to consistently deliver outstanding customer service to all internal and external customers
  • Highly dependable and ability to meet internal deadlines consistently
  • Strong organization skills and attentiveness to detail
  • Flexible and adaptable, willing and able to adjust to rapidly changing priorities
  • Must have the ability to work independently as well as in groups
  • Ability to maintain a professional manner and appearance at all times
  • Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances
  • Have no non-correctable deficiency in normal vision
  • Be able to function in a high-stress environment where the work goes from minimal to overload within moments
  • Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously
  • Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions