Bilingual Consumer Service Operations Representative

19 hours ago


Orlando, Florida, United States Humana Full time
Job Title: Bilingual Consumer Service Operations Representative

We are seeking a highly skilled and bilingual individual to join our team as a Consumer Service Operations Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our members.

Key Responsibilities:
  • Handle a high volume of incoming calls from customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Provide accurate and timely information to customers regarding their benefits, eligibility, and enrollment status.
  • Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience.
  • Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction.
Requirements:
  • Bilingual English/Spanish proficiency, with the ability to speak, read, and write in both languages.
  • 3+ years of customer service experience, with a focus on healthcare or a related field.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office, including Outlook and Word.
Preferred Qualifications:
  • Associate or bachelor's degree in a related field.
  • Previous experience in a call center or customer service environment.
  • Knowledge of healthcare regulations and compliance.
About Us:

Humana is a leading healthcare company dedicated to putting health first for our members, customers, and employees. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.



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