Help Desk Support Service Specialist

5 hours ago

Littleton, Colorado, United States Cherokee Nation Businesses Full time
Job Title: Help Desk Support Service Specialist

Cherokee Nation Businesses is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing excellent customer service.

Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with workstations, laptops, tablets, smartphones, and standard software/applications
  • Research and analyze new business software/technology to be utilized in the work environment
  • Respond to issues and requests over the phone, email, or in-person
  • Follow up with customers to ensure their issues and requests are resolved
  • Ability to work cooperatively and independently to research and document issues and solutions
  • Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user
  • Manage projects and meet required deadlines, presenting data to federal management
  • Train employees on new standards and procedures
  • Assist in the documentation of standard operating procedures
  • Walk customers through problem-solving process remotely
Requirements:
  • Bachelor's degree in computer science, 6 years relevant work experience
  • HDI or A+ certification preferred
  • Advanced knowledge of computer software systems, including databases, office applications, and operating systems
  • Excellent analytical and diagnostic skills
  • Advanced knowledge of help desk software and remote-access systems
  • High-level communication skills
  • Ability to troubleshoot complex hardware and software issues
  • Team management skills
  • Patience and understanding
  • Advanced level of experience with Active Directory, Windows Server, and Workstation operating systems
  • Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users
  • Intermediate to advanced level of experience with DHCP (reserving IP addresses and creating static IPs)
  • Advanced level experience with Microsoft Configuration Manager Console (SCCM) and client deployments
  • Familiarity with Microsoft Office environment
  • Utilize remote tools to support remote users
  • Adherence to Service Level Targets or Agreements
  • Must pass pre-employment qualifications of Cherokee Federal

Cherokee Nation Businesses is an equal opportunity employer. Please visit https://www.cherokee-federal.com/careers/ for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Please note that this position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY. Although this is not an approved position, we are accepting applications for this future and anticipated need.

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