Help Desk Support Service Specialist

5 hours ago

Littleton, Colorado, United States Cherokee Nation Businesses Full time
Job Title: Help Desk Support Service Specialist

Cherokee Nation Integrated Health is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a key member of our IT support team, you will provide technical assistance and support to our customers, ensuring their IT-related issues are resolved efficiently and effectively.

Responsibilities:
  • Provide first-line support to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues with workstations, laptops, tablets, smartphones, and standard software/applications
  • Research and analyze new business software/technology to be utilized in the work environment
  • Manage projects and meet required deadlines, presenting data to federal management
  • Train employees on new standards and procedures
  • Assist in the documentation of standard operating procedures
  • Perform other job-related duties as assigned
Requirements:
  • Bachelor's degree in computer science or related field
  • 6 years of relevant work experience
  • HDI or A+ certification preferred
  • Advanced knowledge of computer software systems, including databases, office applications, and operating systems
  • Excellent analytical and diagnostic skills
  • High-level communication skills
  • Ability to troubleshoot complex hardware and software issues
  • Team management skills
  • Patience and understanding
Company Information:

Cherokee Nation Integrated Health is a part of Cherokee Federal, a division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. We are a trusted partner for more than 60 federal clients, focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.

We are an equal opportunity employer and welcome applications from diverse candidates. Please visit our website for more information on our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

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