Policy Services Representative

4 days ago


Wilmington, North Carolina, United States Arena Technical Resources Full time
Job Title: Policy Services Representative

We are seeking a highly skilled Policy Services Representative to join our team at Arena Technical Resources, LLC. As a Policy Services Representative, you will be responsible for providing exceptional customer service to our policyholders and agent partners.

Key Responsibilities:

  • Service 60-100 incoming calls per day, assisting with questions on policies, billing, coverages, and cancellations.
  • Provide guidance to agents on how to accurately quote policies for all states and products.
  • Process requested policy changes while maintaining excellent communication and customer service skills.

Requirements:

  • Knowledge of the Auto Insurance industry is highly preferred.
  • Math skills are required.
  • Attention to detail and ability to multi-task are essential.
  • Excellent communication, organizational, and customer service skills are necessary.

What We Offer:

  • A competitive hourly pay rate of $42,000 - $55,000 per year.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.

How to Apply:

Please submit your application to MJC@atr.com.



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