Learning & Development Manager III

6 days ago


Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

About the Role:

We are seeking a highly skilled Learning & Development Manager III to join our team at ZoomInfo. As a key member of our organization, you will be responsible for training and educating our customers on the functionality and best use cases of our product suite.

Key Responsibilities:

  • Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
  • Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
  • Work cross-functionally with Onboarding Managers, Customer Delivery Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.

Requirements:

  • 3-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
  • Excellent communication, presentation and organizational skills.
  • Previous expertise with CRM or tracking/management system, video conferencing tool, and Google-Suite products.
  • Bachelor's degree preferred, preferably in Business, Education, Human Resources or a related field.
  • Proficiency with Salesforce (Lightning).

What We Offer:

  • Incredibly strong onboarding program - be set up for success in your first 90 days
  • Ongoing training to help you grow
  • Market leading product offering (check our our long list of G2 awards)
  • Comprehensive Medical, Dental, Vision
  • Eligibility for Future Equity Awards
  • 401k Matching (50% of the first 7% of your contribution)
  • 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
  • Family forming benefits up to $20k, plus discounts on a membership
  • Virgin Pulse Wellness Program
  • Optional add ons such as pet insurance, legal service support, and more

About Us:

ZoomInfo is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide.

Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law.

We also consider qualified candidates with criminal histories, consistent with legal requirements.



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