Technical Implementation Manager III

7 days ago

Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time
Job Description

At ZoomInfo, we're looking for a skilled Technical Implementation Manager III to join our Customer Implementation team. As a key member of our team, you'll play a crucial role in assisting clients through the technical implementation of our customer-facing solutions.

This is a high-visibility role within an exciting area of the business, offering a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

Key Responsibilities:
  • Provide hands-on guidance and support to clients during the implementation of our product solutions within their internal systems.
  • Maintain a clear understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and ZoomInfo platform.
  • Engage in clear dialogue with clients to customize the implementation, ensuring the solution aligns with their business needs.
  • Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
  • Identify, catalog, and escalate any product defects or insufficiencies to our Product Development and Engineering teams for immediate remediation.
  • Train, coach, collaborate, and troubleshoot with others within the organization, including Sales, Client Support, QA Engineering, and product management departments.
  • Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
  • Assist in creating technical 'how-to' documents when necessary.
Requirements:
  • 5+ years of relevant experience
  • Technical CRM, MAT, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
  • Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
  • High capacity to learn and understand the technical infrastructure and troubleshooting processes.
  • Must be a problem solver. Ability to research, analyze, and provide a solution to newly identified issues.
  • Team-focused with strong collaboration and communication skills.
  • Emphasis on attention to detail and quality.

We offer a comprehensive benefits package, including holistic mind, body, and lifestyle programs designed for overall well-being. Learn more about our benefits here.

Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience, and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

  • Technical Manager

    2 days ago

    Waltham, Massachusetts, United States National Grid USA Full time

    About UsNational Grid USA is a leading energy company committed to a cleaner, greener future. We're seeking a skilled Technical Manager to join our team and contribute to our mission.Job PurposeThe IT Manager, Enterprise Asset Management will oversee the maintenance and support of daily operations within the IT Engineering portfolio. This portfolio includes...

  • Manufacturing Technical Manager

    2 days ago

    Waltham, Massachusetts, United States Apellis Full time

    Job Title: Manufacturing Technical ManagerApellis Pharmaceuticals is seeking a highly skilled Manufacturing Technical Manager to join our team. As a key member of our Manufacturing Technical Team, you will be responsible for the development, implementation, and oversight of the supply chain at our Contract Manufacturing Organizations (CMOs).Key...

  • Lead Technical Program Manager

    4 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Full time

    Become a Key Player at ZoominfoAre you an experienced leader in technical program management? Zoominfo is seeking a Senior Technical Program Manager to spearhead cross-departmental initiatives and ensure the achievement of enterprise and product objectives. In this pivotal position, you will strategize, organize, and implement technical programs while...

  • Principal Technical Project Manager

    1 month ago

    Waltham, Massachusetts, United States ZoomInfo Full time

    Become a Key Player at ZoominfoAre you an experienced leader in technical program management? Zoominfo is seeking a Senior Technical Program Manager to spearhead cross-departmental initiatives and ensure the achievement of enterprise and product objectives. In this pivotal position, you will strategize, plan, and implement technical programs while...

  • Software Engineer III

    3 days ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job Title: Software Engineer IIIWe are seeking a highly skilled Software Engineer III to join our Admin Portal team at ZoomInfo Technologies LLC. As a seasoned frontend engineer, you will be responsible for maintaining and enhancing a centralized platform that empowers administrators with comprehensive control and oversight of system operations.Key...

  • Senior Technical Program Manager

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Full time

    Drive Strategic Technical Programs at ZoomInfoWe're seeking a seasoned Senior Technical Program Manager to lead the success of multiple enterprise and product priorities. As a key member of our Strategic Programs Technical Project Management office, you'll play a critical role in driving cross-functional efforts and aligning systems, tools, activities,...

  • IT Support Specialist II/III

    4 weeks ago

    Waltham, Massachusetts, United States Ardelyx Full time

    Overview Ardelyx is dedicated to the discovery, development, and commercialization of innovative, first-in-class therapies aimed at addressing significant unmet medical needs. The company has successfully launched two commercial products in the United States, IBSRELA (tenapanor) and XPHOZAH (tenapanor), alongside a promising pipeline of early-stage...

  • Quality Assurance Associate III

    5 days ago

    Waltham, Massachusetts, United States PSG Global Solutions Careers Full time

    Job Title: Quality Assurance Associate IIIWe are seeking a highly skilled Quality Assurance Associate III to join our team at PSG Global Solutions Careers. As a Quality Assurance Associate III, you will play a critical role in ensuring the quality and compliance of our pharmaceutical products.Responsibilities:Support quality oversight across GPV GBUs on PV...

  • Lead Technical Program Manager

    1 month ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job OverviewAt ZoomInfo Technologies LLC, we foster an environment that encourages innovation, values teamwork, and emphasizes accountability. We are committed to helping you unlock your potential and thrive in your career.We are currently seeking an experienced Senior Technical Program Manager to join our Strategic Programs Technical Project Management...

  • Senior Program Manager for Technical Initiatives

    4 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Full time

    Become a Key Player at ZoominfoAre you an experienced leader in technical program management? Zoominfo is in search of a Senior Technical Program Manager to spearhead cross-departmental initiatives and ensure the achievement of enterprise and product objectives. In this pivotal position, you will design, plan, and implement technical programs while...

  • Quality Assurance Associate III

    2 weeks ago

    Waltham, Massachusetts, United States PSG Global Solutions Careers Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Associate III to join our team at PSG Global Solutions Careers. As a Quality Assurance Associate III, you will play a critical role in ensuring the quality and compliance of our pharmaceutical and medical products.Key ResponsibilitiesQuality Oversight: Support quality oversight across our global...

  • Design Assurance Engineer III

    2 weeks ago

    Waltham, Massachusetts, United States Boston Scientific Full time

    About the RoleWe are seeking a highly skilled Design Assurance Engineer III to join our team at Boston Scientific. As a key member of our cross-functional team, you will be responsible for ensuring the safety, quality, and compliance of our cardiac mapping and ablation systems.Key ResponsibilitiesWork collaboratively with R&D, project management,...

  • Technical Content Developer

    2 days ago

    Waltham, Massachusetts, United States NetApp Full time

    About the RoleWe are seeking a highly skilled Technical Content Developer to join our team at NetApp. As a Technical Content Developer, you will be responsible for creating high-quality, engaging, and relevant training content for our learners.Key ResponsibilitiesConsult with stakeholders and program owners to define learner requirements for courses.Analyze...

  • Patient Services Coordinator III

    2 weeks ago

    Waltham, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Job SummaryMassachusetts General Hospital(MGH) seeks a highly skilled Patient Services Coordinator III to provide complex patient scheduling support in a high-volume outpatient ambulatory care setting.Key ResponsibilitiesSchedule initial, follow-up, and multi-disciplinary patient visits, ensuring seamless coordination with multiple providers.Coordinate and...

  • Patient Services Coordinator III

    2 weeks ago

    Waltham, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled Patient Services Coordinator III to join our team at Mass General Brigham. This role will provide complex patient scheduling support in a high-volume outpatient ambulatory care setting.Key ResponsibilitiesSchedule initial, follow-up, and multi-disciplinary patient visitsCoordinate and maintain providers' master...

  • Patient Services Coordinator III

    1 week ago

    Waltham, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled Patient Services Coordinator III to join our team at Mass General Brigham. In this role, you will provide complex patient scheduling support in a high-volume outpatient ambulatory care setting.Key ResponsibilitiesSchedule initial, follow-up, and multi-disciplinary patient visitsCoordinate and maintain providers'...

  • Patient Services Coordinator III

    6 days ago

    Waltham, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryMassachusetts General Hospital is seeking a highly skilled Patient Services Coordinator III to join our team at the MGH Waltham Cancer Center. As a key member of our ambulatory care team, you will provide complex patient scheduling support in a high-volume outpatient setting.Key ResponsibilitiesSchedule initial, follow-up, and multi-disciplinary...

  • Patient Services Coordinator III

    1 week ago

    Waltham, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryMassachusetts General Hospital is seeking a highly skilled Patient Services Coordinator III to join our team at the MGH Waltham Cancer Center. As a key member of our ambulatory care team, you will provide complex patient scheduling support in a high-volume outpatient setting.Key ResponsibilitiesSchedule initial, follow-up, and multi-disciplinary...

  • Technical Installation Specialist

    1 month ago

    Waltham, Massachusetts, United States Diversified Full time

    Technical Installation Specialist At Diversified, we are at the forefront of technological innovation, utilizing advanced solutions to enhance business operations. Our extensive range of services is designed to help clients foster meaningful connections, whether through captivating displays, engaging communications, or efficient operational systems. ...

  • Patient Services Coordinator III

    1 week ago

    Waltham, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled Patient Services Coordinator III to join our team at Mass General Brigham. In this role, you will provide complex patient scheduling support in a high-volume outpatient ambulatory care setting.Key ResponsibilitiesSchedule initial, follow-up, and multi-disciplinary patient visitsCoordinate and maintain providers'...