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Director of Housekeeping Operations

2 months ago


Baltimore, Maryland, United States Four Seasons Hotels & Resorts Full time

Job Summary:

The Director of Housekeeping is a key member of the Four Seasons Hotels & Resorts team, responsible for overseeing the Housekeeping and Laundry Departments. This role requires a strong leader who can manage employees, conduct performance evaluations, and ensure excellent service standards.

Key Responsibilities:

  • Manage and supervise the Housekeeping and Laundry Departments, ensuring seamless operations and high-quality service.
  • Conduct regular performance evaluations and provide constructive feedback to employees.
  • Develop and implement strategies to improve employee engagement, retention, and productivity.
  • Collaborate with other departments to ensure seamless service delivery and exceptional guest experiences.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive continuous improvement.

Requirements:

  • Proven experience in a similar role, preferably in a luxury hotel or resort environment.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.