Housekeeping Operations Supervisor

1 week ago


Baltimore, Maryland, United States Days Inn Inner Harbor Full time
Job Overview

Days Inn Inner Harbor is seeking a qualified candidate for the position of Hotel Housekeeping Supervisor. As a prominent player in the hospitality sector, we require an experienced individual to assist in managing the housekeeping team, budgets, and overall departmental operations. The Housekeeping Supervisor's role is crucial in ensuring that every guest enjoys a remarkable experience upon entering their accommodations.

Key Responsibilities:

  • Act as a Change Agent: Focus on treating all clients as family members.
  • Staff Management: Aid in the recruitment, training, and supervision of the housekeeping personnel.
  • Operational Procedures: Implement and maintain effective operational protocols for the housekeeping division.
  • Scheduling: Assist in creating work schedules for housekeeping staff.
  • Daily Meetings: Conduct shift meetings with housekeeping associates in the absence of the Executive Housekeeper.
  • Coaching and Counseling: Support the housekeeping team with guidance to ensure adherence to policies, procedures, and standards.
  • Quality Inspections: Regularly inspect rooms and common areas to ensure compliance with health regulations and departmental policies.
  • Walk-Throughs: Perform daily inspections of the hotel premises.
  • Collaboration: Work closely with management and maintenance teams to identify and address preventative maintenance needs in guest rooms.
  • Quality Assurance: Assist in conducting daily quality checks and provide training for housekeeping staff as needed.
  • Financial Oversight: Help maintain financial records, prepare budgets, and enforce cost controls within the housekeeping department.
  • Inventory Management: Assist in organizing and controlling the inventory of guest and housekeeping supplies.
  • Safety Standards: Adhere to established safe work habits and standards.
  • Additional Duties: Perform other housekeeping tasks as assigned during peak periods or as requested by management.

Qualifications:

  • Experience in the hospitality or service industry, with a strong background in customer service.
  • Proven supervisory experience in housekeeping.
  • Prior experience in a hotel environment.
  • Familiarity with Property Management Systems is preferred.
  • Ability to build rapport with guests effectively.
  • Strong organizational capabilities.
  • Excellent verbal communication skills.
  • A high school diploma or equivalent is required; an Associate's Degree or higher is preferred.

Physical Requirements:

This position requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, kneeling, or crouching. The ability to push and pull carts and equipment weighing up to 100 lbs is essential.

Benefits:

After a probationary period, we offer a comprehensive insurance package, paid time off, and a bonus program. Our hotel operates year-round, 24/7, which may include working on holidays, weekends, and alternate shifts.

Equal Opportunity Employer



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