Senior Project Manager

7 days ago

MN United States Huntington National Bank Full time
Job Summary

The Senior Project Manager will lead the development and implementation of medium to large size projects, leveraging Huntington's project methodology to ensure compliance with policy and procedures and deliver an exceptional customer experience.

Key Responsibilities
  • Strategically lead the approach to managing account holds, ensuring compliance with policy and procedures and delivering an exceptional customer experience.
  • Oversee the governance of holds policy across multiple operational teams, ensuring compliance and supporting process improvements as needed.
  • Analyze reports daily to identify trends and areas for improvement.
  • Develop and present executive updates on the holds process, fielding questions as the expert on account holds current state and opportunities for optimization.
  • Ensure all account holds comply with internal policies, regulatory requirements, and best practices by auditing processes and working closely with relevant departments.
  • Work with teams such as Product, Legal, Risk, Compliance, and the Experience Management Office to align on processes, share insights, and ensure a unified approach to account holds.
  • Maintain a repository of policies and procedures related to account holds and provide guidance to various teams to ensure consistency in execution.
  • Identify and lead continuous improvement efforts to drive ongoing process effectiveness and efficiency.
Requirements
  • Bachelor's degree.
  • 5 years proven experience in a banking compliance or bank operations role.
  • Experience presenting to leadership, inclusive of building PowerPoints and crafting the key message.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
  • Intermediate Excel skills (pivot tables, Vlookups, etc).
  • Strong analytical skills with experience in metrics reporting and data analysis.
  • Collaborative team player with a proactive approach to problem-solving.
Preferred Qualifications
  • Tableau experience - including dashboard creation and Tableau Prep (calculated fields, data cleansing).
  • Experience helping customers manage banking accounts, specifically regarding account holds, is a plus.
Work Environment

Huntington National Bank is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position.

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