Guest Services Representative

1 month ago

Nashville, Tennessee, United States Vanderbilt University Full time
Parking and Guest Services Attendant

Vanderbilt University is seeking a highly motivated and customer-focused individual to join our team as a Parking and Guest Services Attendant. This role will provide exceptional service to fans and visitors at our home athletic events, ensuring a seamless and enjoyable experience.

Key Responsibilities:
  • Prepare parking lots and garages for event operations, ensuring a safe and efficient experience for all.
  • Scan parking passes and process payments in a timely and accurate manner.
  • Assist fans with directions and provide clear communication to ensure a smooth game day experience.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Enforce venue policies and procedures, maintaining a high level of integrity and accountability.
  • Collaborate with other event staff to ensure a cohesive and well-executed event.
Requirements:
  • Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.
  • Excellent communication and interpersonal skills, with a focus on customer service and conflict resolution.
  • Ability to operate technological devices, including scanners and payment systems.
  • Physical stamina to stand for extended periods and work in a variety of weather conditions.
Commitment to Equity, Diversity, and Inclusion:

Vanderbilt University is committed to fostering a culture of equity, diversity, and inclusion, where every member of our community feels valued, respected, and empowered to succeed. We strive to create a workplace that reflects the diversity of our students, faculty, and staff, and we actively seek to recruit and retain talented individuals from underrepresented groups.

Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

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