Program Operations Manager

1 month ago


Buffalo, New York, United States Child & Family Service Full time
Job Summary

The Program Operations Manager will oversee the Center for Resolution and Justice's (CRJ) programmatic processes and operations to ensure productivity and quality throughout the various conflict resolution services offered throughout WNY. This role will unify practices and procedures across the program, improve productivity and efficiency, and manage quality standards to implement and monitor policies and procedures in accordance with agency and funder requirements.

Main Responsibilities
  • Manage the overall Program operations and work alongside CRJ leadership in day-to-day implementation
  • Carryout program goals, proven through regular data reporting to C+FS and/or funders, as well as client, mediator, partner, and funder feedback
  • Utilize electronic case management system to prepare regular reports
  • Enforce the quality assurance efforts in accordance with funder (NYS Office of Court Administration, Office of Victims Services, etc), C+FS, and CRJ requirements
  • Identify potential problems and points of friction in CRJ policies and practices, and find solutions to maximize efficiency and impact
  • Participate in long-term planning to support CRJ's programmatic and operational goals
  • Help identify opportunities to expand or shift course based on community needs
  • Provide training, supervision, coaching and feedback to the operations staff, and work alongside CRJ leadership in providing regular opportunities that foster an exchange of ideas and provide cross-team learning
  • Work collaboratively with a focus on teamwork across all CRJ initiatives
  • Develop and deliver in-service training for staff and other program stakeholders, based on areas of identified interest or need, or as requested by Director or other CRJ leadership
  • Assist in supervising panel mediators, conflict coaches, Restorative Justice facilitators and any other volunteers and interns as needed
  • Oversee and implement mediator (and other third-party neutrals/volunteers) quality assurance program in alignment with program polices and procedures and the NYS UCS Division of ADR
  • Mediates and/or conflict coaches as needed and to maintain expertise and experience as is appropriate within workload demands
  • Represents CRJ on relevant coalitions and committees, and to referring agencies, government offices, community agencies to increase awareness and use of CRJ's services and programs
  • Attend and participate in regular CRJ and agency meetings
  • Attend professional development trainings as required
  • Incorporate the agency mission, values and philosophy in decisions, behaviors and actions
  • Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions and in accordance with trauma informed practices
Requirements
  • Bachelor's Degree
  • 2-3 years of experience directly supervising others
  • Proven work experience as an operations manager or similar role
  • Big picture thinking and solid problem-solving skills to address top-level concerns
  • Interpersonal skills to communicate with a multitude of stakeholders and build trust
  • Strong personal and professional judgment
  • Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities
  • Outstanding organizational skills
  • Comfortable with legal and regulatory processes to ensure compliance
  • Knowledge of organizational effectiveness and operations management
  • Familiarity with nonprofit management
  • Excellent written and verbal communication
  • Leadership ability
Benefits
  • Competitive Pay Range $67,500 - $72,500 annually based on experience and/or education
  • C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment
  • Paid Time Off (PTO), paid holidays and bereavement time
  • Employer Paid Life Insurance
  • Medical insurance options
  • Dental insurance options
  • Vision insurance options
  • Wellness Program and Incentives
  • Health Savings Account (HSA)
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care FSA
  • Retirement
  • Employee Referral Bonus
  • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
  • 403(b) Right Away and Employer-Contributions
Diversity Statement

Within our agency and in the communities that we serve, C+FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

Child and Family Services is an Equal Opportunity Employer: Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.


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