Store Operations Manager

4 weeks ago


Buffalo, New York, United States Kohl's Full time

About Kohl's Retail Operations

We are seeking a highly skilled and organized Store Operations Manager to join our team. This role is responsible for efficiently supporting the store leadership team and associates in the administrative and operational functions of the store.

The ideal candidate will have strong verbal and written communication skills, as well as the ability to multitask and prioritize tasks in a fast-paced environment.

Key Responsibilities:
  • Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
  • Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.
  • Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
  • Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
  • Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
  • Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.
  • Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.
  • Communicate and guide store technology issues through resolution.
Additional Responsibilities:
  • Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
  • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
  • Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
  • Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
  • Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
  • Accomplishing multiple tasks within established timeframes.
  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
  • Maintaining adherence to company safety policies for the safety of all associates and customers.
  • Other responsibilities as assigned.

As a Store Operations Manager at Kohl's, you will have the opportunity to work in a dynamic and fast-paced environment, supporting our store leadership team and associates to deliver exceptional customer service and operational efficiency.

We offer a competitive salary range of $16.65 - $26.15, as well as a variety of benefits, including WORK LIFE BALANCE, HEALTH & WELLNESS, SAVINGS & RETIREMENT BENEFITS, INSURANCE PROGRAMS, and LIFE EVENTS benefits.



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