Freezer Operations Manager

4 days ago

Buffalo, New York, United States Restaurant Depot Full time
Job Summary:

The Freezer Manager at Restaurant Depot is responsible for ensuring that all available product in the warehouse is out for sale and maintained with the strictest freshness policies in accordance with Company direction and HACCP Guidelines. This role requires developing relationships with customers to drive sales goals, minimize losses, and provide a mutual benefit for all.

Key Responsibilities:

• Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment.

• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.

• Effectively communicate with customers and respond to questions and requests in a timely manner.

• Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company & OSHA guidelines.

• Follow basic product handling procedures in accordance with company & HACCP policy. Always working with our "Always Fresh" mentality.

• Responsible for product presentation, rotation, labeling, replenishment & backstock organization.

• Ensure in-stock position of available product while monitoring inventory levels through frequent cycle counts.

• Maintain working knowledge of all warehouse equipment.

• Gain and demonstrate a high level of operational execution and product knowledge.

• Ensure consistent execution of all Department operating procedures in accordance with Corporate Audit.

• Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase sales of products.

• Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.

• Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks. Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.

• Assist senior managers with interviewing, hiring & scheduling needs.

• Adhere to all local, state & federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft, or fraud.

Requirements:

• Ability to develop and train team members, build relationships, utilize skills of team members most appropriately.

• Ability to provide outstanding customer service.

• Ability to manage warehouse operations effectively and efficiently.

• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to team members.

• Ability to operate all equipment necessary to perform the job.

• Ability to work in a fast-paced working warehouse environment

• Warehouse, retail and/or customer service experience is a plus

• Must be able to perform basic functions on a handheld scanner, desktop computer and calculator

Work Environment:

Requires frequent exposure to cold/freezing temperatures

Equipment in motion (forklifts, electric pallet jacks, scooters)

Benefits:

Medical, Vision, Dental Insurance

Company Matched 401K

Vacation, Sick & Personal PTO

Bonus Opportunity

Restaurant Depot:

Restaurant Depot is a wholesale cash-and-carry foodservice distributor. Our mission is to provide our customers with Savings, Selection & Service, 7 Days a Week.

Our customers are a targeted group:

Independent restaurants, caterers, and not-for-profits. We offer these customers the right products, at competitive prices, in the quantities they need, every day of the week. We are a privately-owned, multi-billion-dollar company and operate 150+ warehouses & distribution centers in 37 states.

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