Facility Operations Manager
1 month ago
Job Summary
About the Position
At YMCA Buffalo Niagara, we are seeking a skilled Facility Operations Manager to lead our team in delivering exceptional member experiences. As a key member of our operations team, you will be responsible for managing day-to-day facility operations, ensuring a safe and welcoming environment for all members.
Key Responsibilities
- Manage time between working front desk operations and overseeing activities throughout the facility, including quality control, member and staff safety, and member engagement and satisfaction.
- Process membership transactions, including sales, member check-in, and tours.
- Maintain current knowledge of all YMCA programs, facilities, and services.
- Provide leadership and direction to staff, monitoring staff coverage and adjusting as needed.
- Respond to and resolve member concerns or complaints, identifying appropriate solutions and ensuring member satisfaction.
- Provide leadership in emergency situations, ensuring accident/incident reports are completed and distributed.
- Ensure all members are out of the facility at closing, all areas are neat and organized, and the building is locked and secured.
- Complete and distribute the MOD report at the end of each shift, reporting the day's activities and observations.
- Participate as a team member during special promotions and annual campaigns.
- Attend training sessions and staff meetings as required.
Requirements
- High School Diploma or G.E.D. required.
- 1-3 years working in health and wellness, hospitality, or a customer service-related field preferred.
- Skills in problem solving, conflict management, and conflict resolution.
- Able to relate effectively to diverse groups of people from all social and economic segments of the community.
- CPR/AED and First Aid certification required within 90 days of employment.
- Proficiency in YMCA software platforms and computer programs.
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