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Loan Servicing Representative II
2 months ago
We are seeking a highly skilled and detail-oriented Loan Servicing Representative II to join our team at Provident Bank. As a key member of our financial services team, you will be responsible for performing high-level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans.
Key Responsibilities- Loan Servicing and Maintenance: Assist with managing various servicing activities, including application of funds, payment of real estate taxes, and customer inquiries on commercial, residential, and consumer loan portfolios.
- Portfolio Management: Ensure that areas of responsibility meet required deadlines for both internal and external customers. Evaluate and resolve high-priority or complex issues through communication and negotiation with customers.
- Loan Documentation and Verification: Responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon system. Reads and interprets loan documents and approvals for verification of system accuracy.
- Interest Rate Adjustments and Compliance: Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents. Alerts management of any upcoming changes that may need special attention.
- Loan Modifications and Escrow Administration: Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc. on entire portfolio. Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
- Real Estate Tax Escrow Disbursement: Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans. Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by Provident Bank.
- Customer Service and Communication: Responds to all borrower inquiries for reconciliation of escrow transactions. Re-analyzes escrow accounts where deficiencies are noted. Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers.
- Quality Control and Compliance: Adheres to finest quality control standards. Contacts borrowers on returned mail items for address verification. Performs other duties as assigned by management.
- Education and Experience: 3-5 years of related experience. High school diploma or GED required.
- Skills and Knowledge: Interpretation of all loan documentation. Ability to exchange information clearly and concisely and to present ideas and report facts. Working knowledge of Horizon System, PC skills, Excel, and Word. Ability to create Excel spreadsheets and utilize formulas for creating bills and various reports.
- Personal Qualities: Take ownership of workflow and resolve problems with minimal to no supervision. Ability to multi-tasking is imperative. Excellent communication and organizational skills. Strong mathematical background required.
