Customer Service Representative
4 days ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Plymouth Rock Assurance. As a Customer Service Representative, you will be responsible for handling a high volume of inbound calls from customers, agents, and third parties. You will also process policy change requests, work independently on project assignments, and provide excellent customer service.
Key Responsibilities
- Answer questions regarding policies, coverages, and premiums, and ensure thorough follow-up on all contacts.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella).
- Accurately enter and update policy information into various processing systems and handle phone inquiries.
- Develop and foster Agent/Company Relationships.
- Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
- Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
Requirements
- Above average interpersonal, listening, communication, and organizational skills.
- Good analytical and decision-making skills.
- Excellent computer/data entry and general math skills.
- High energy and motivation to follow up and take ownership.
- Flexibility and ability to work under pressure.
- Willingness and ability to learn new functions within the Customer Solutions Center.
- The ability to communicate in Spanish is a plus.
- College degree and/or NJ Property & Casualty license are a plus.
About Plymouth Rock Assurance
Plymouth Rock Assurance is a leading insurance company that writes and manages over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic. We are committed to providing excellent customer service and investing in our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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