Customer Service Representative

5 days ago


Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time
{"title": "Customer Service Representative", "description": "Job Summary

Plymouth Rock Assurance is seeking a highly skilled Customer Service Representative to join our team in the Customer Solutions Center. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders, agents, and third parties.

Key Responsibilities
  • Answer questions regarding policies, coverages, and premiums, and provide thorough follow-up on all contacts.
  • Deliver first call resolution and make it easy for the customer.
  • Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella).
  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.
  • Develop and foster Agent/Company Relationships.
  • Perform research and initiate changes/corrections to customers' policies according to established procedures and sound business judgment.
  • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
Requirements
  • Above average interpersonal, listening, communication, and organizational skills.
  • Good analytical and decision-making skills.
  • Excellent computer/data entry and general math skills.
  • High energy and motivation to follow up and take ownership.
  • Flexibility and ability to work under pressure.
  • Willingness and ability to learn new functions within the Customer Solutions Center.
  • The ability to communicate in Spanish is a plus.
  • College degree and/or NJ Property & Casualty license are a plus.
About Us

Plymouth Rock Assurance and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.

", "lang_code": "en"}

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