Customer Service Representative
6 days ago
Join PeopleShare, the leading staffing agency in the region, and take on a challenging role as a Call Center Representative. In this position, you will be responsible for providing exceptional customer service to clients, answering their inquiries, and resolving their issues in a timely and professional manner.
Job Responsibilities:- Answer customer inquiries regarding NJ auto, home, and umbrella policies, coverages, and premiums.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella) for NJ.
- Accurately enter and update policy information into the various processing systems and handle phone inquiries.
- Excellent interpersonal, listening, communication, and organizational skills.
- Must have 5+ years of experience in a call center environment.
- Strong analytical and decision-making skills. Excellent computer/data entry and math skills.
- High energy and motivation to follow up and take ownership.
- Competitive pay rate: $20-22/hr.
- Temp-hire opportunity with the possibility of permanent employment.
- Flexible scheduling with a rotational Saturday shift.
At PeopleShare, we are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
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