Customer Service Representative
3 days ago
Spherion of NJ is seeking a Customer Care Representative for an in-office position in Woodbridge, NJ. This role involves handling a high volume of inbound calls from customers, agents, and third parties, as well as processing policy change requests and working on project assignments in the Customer Solutions Center.
Key Responsibilities:- Answer questions regarding policies, coverages, and premiums, and assume ownership for thorough follow-up on all contacts.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella).
- Accurately enter and update policy information into various processing systems and handle phone inquiries.
- Develop and foster Agent/Company Relationships.
- Perform research and initiate changes/corrections to customer policies according to established procedures and sound business judgment.
- Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
- Above-average interpersonal, listening, communication, and organizational skills.
- Good analytical and decision-making skills.
- Excellent computer/data entry and general math skills.
- High energy and motivation to follow up and take ownership.
- Flexibility and ability to work under pressure.
- Willingness and ability to learn new functions within the Customer Solutions Center.
- 2-3 years of customer service experience.
- Onsite gym and nurse practitioner.
- $20-$22/hour BOE.
- Temp-perm position with opportunities for advancement and permanent employment.
- Health, Vision, Dental, 401k, tuition reimbursement, pet insurance, legal advice, and more.
Spherion is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
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