ServiceNow Documentation Specialist

6 days ago


Washington, Washington, D.C., United States DirectViz Solutions, LLC Full time
Job Title: Technical Writer

At DirectViz Solutions, LLC (DVS), we are seeking a skilled Technical Writer to support the ServiceNow platform. This role involves creating, maintaining, and improving technical documentation for various ServiceNow modules and applications, ensuring clarity and usability for both technical and non-technical audiences.

About DVS: We are a rapidly growing government contractor that provides strategic services meeting mission IT needs for government customers. Our innovative information technology solutions meet the knowledge and expertise of our dedicated employees. We provide competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

Job Description:
As a Technical Writer at DVS, you will be responsible for capturing technical details and transforming them into user-friendly materials contributing to the success and efficiency of the ServiceNow platform and its related processes. You will work closely with cross-functional teams to capture technical content and ensure alignment with organizational goals.

Key Responsibilities:
  • Gather and analyze technical requirements to produce clear, concise, and user-focused documentation for ServiceNow modules such as SecOps, IRM, and CAM.
  • Collaborate with stakeholders to refine technical information.
  • Develop and maintain operational manuals, configuration documents, and process guides for the ServiceNow platform.
  • Support Agile practices by providing documentation aligned with iterative development cycles and ensuring rapid updates.
  • Contribute to the automation of activities through precise and actionable documentation.


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